We are currently accepting New Patients. (New patients must reside within our Practice Area. To see if you live within this area view our Practice Area)
If you do live within our Practice Area and would like to join our practice you have 2 options to join;
Option 1: We are using a new online service called Register with a GP surgery that makes it easy to register with this GP surgery. Just fill in this quick online form to start the process. You do not need proof of address or immigration status, ID or an NHS number. The service is designed and run by the NHS, so your personal information is safe. It cuts our administrative workload and makes it easier for you to register. Register Online
Option 2: Download and print off this form Download and print off the Registration Form. Once completed, please drop this form into us and we will arrange a New Patient Check appointment for you.
Find your NHS number here
You do not need to know your NHS number to use NHS services, but it can be useful to have it.
Named GP
All of our patients have allocated a named GP. Your named GP will have overall responsibility for the care and support that our surgery provides to you.
This does not prevent you from seeing any GP in the practice, as you may currently choose to do so. Neither does it guarantee you will see your named GP every time you visit the surgery or give you priority access over other patients to your named GP.
It is important to note that access to GPs will be via our normal appointment system and will continue to be subject to the availability of individual doctors.
We aim to offer “GP of choice” appointments where possible. Please ask a member of our reception team for more information.
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
For more information, please visit the NHS UK website
Rights and Responsibilties
What you can expect from us:
• We will treat you with courtesy, respect and sensitivity at all times.
• Will endeavour to maintain the highest standards of medical practice at all times. The Doctors and Health professionals concerned will undertake to maintain these standards through continuing audit of their care and professional learning.
• You have the right to confidentiality – we will keep the consultation and your computer and written records confidential.
• We will endeavour to offer all patients an appropriate response to any and all appointment requests (no matter how they are made) the same day the request was made.
• We will refer you for appropriate investigations, consultant opinions and care at a hospital or clinic when both you and the clinician treating you agree it is necessary and would be of benefit.
• We will give you a full and prompt reply to any complaints you make about the service we provide and try and change practices if this would improve care or standards to others.
• You have a right to information and answers to questions about your own health and in particular: Any illness and its treatment, Possible alternative forms of treatment, Possible side effects, Prevention and avoidance of illness recurring, Any proposed investigations.
• To see your medical records, subject to limitations of the law (Data Protection Act 1990) and to have access to those records written after 1st November 1991.
• Full details of all our policies concerning data protection, disability, confidentiality and other legalities are available from the practice manager.
Your Responsibilities as a Patient
The care of your health is a partnership between yourself and the practice team. The success of that partnership depends on a number of factors.
• We ask all patients to be civil and polite at all times. There is no excuse for verbal or physical abuse towards doctors or their staff.
• If you have a problem or complaint do not take it out on a member of staff, they are only trying to do their best for you. If you remain dissatisfied – ask to speak with the Practice Manger, Mr Ravi Suri.
• Please keep your appointment. If you are unable to keep an appointment or the condition has improved, then let us know as soon as possible so that someone else can have your appointment.
• If you move house, please inform the reception staff of your new address and telephone when you are in the surgery. This is of particular importance if you have been referred to a hospital or we need to contact you urgently.
• If you have a query regarding your hospital care please contact the consultant’s secretary who will be happy to help you. Results of tests undertaken by your consultant are not routinely reported to the surgery.
• Plan your repeat prescription requests well ahead.
• Attend appointments on time and, if you need to cancel, cancel at least 24 hours in advance.
• Please only request a home visit if you are housebound
Zero Tolerance Policy
The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and all other staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably.
Aggressive behaviour, be it violent or verbally abusive, will not be tolerated and may result in you being removed from The Practice list. All incidents will be followed up and you will be sent a formal warning after the incident advising that should any further incidents occur, you may be removed from the practice list within 8 days.
However, in extreme cases, the Police will be contacted if, an incident is taking place and the patient is posing a threat to staff or other patients, or if a near immediate threat may occur. Under this circumstance, you will be removed immediately.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad/aggressive language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice’s premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
- We ask you to treat your GPs and their staff courteously at all times.
Removal from the practice list
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or other staff at risk.